Due to the rise in shipping costs and unless otherwise stated, all orders will be shipped via a standard shipping service. We currently only offer an express service on UK orders.
Delivery times will vary depending on the destination, but as a rough guide below are estimated shipping times once your order has been fulfilled:
UK orders - 1-5 working days (express service is available for UK orders)
EU orders - 10-17 working days
USA / ROW - 17-24 working days.
CUSTOM / EXPRESS SHIPPING
If you require your order to be shipped on a faster service, we can provide you with a quotation for a custom shipping service and provide you with an invoice for payment of your order including custom shipping fees. Please note however that express shipping costs will be significantly higher than the standard shipping service offered,
Our preferred shipping providers are below:
For Internation orders:
Royal Mail UPS DHL Global
For UK orders:
Royal Mail DHL Parcel UK
REFUNDS AND RETURNS
If you purchase an item from UNCONDITIONAL that is not suitable, we are able to offer a refund, exchange or credit on full price items only, providing the return is requested within 10 days of receiving the item and the item is returned to us within 30 days of purchase.
If 30 days have lapsed since your purchase, unfortunately we won’t be able to offer a credit or exchange.
To be eligible for a credit/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still in place.
Please note that gift cards are non-returnable.
Requesting A Refund/Exchange To request a refund please use this link http://unconditionalarchive.returnscenter.comor http://unconditionalarchive.returnscenter.co http://unconditionalarchive.returnscenter.complease email firstname.lastname@example.org within 10 days of receiving your order, to notify us of your return. Please note that we will only offer full refunds for items that we have been made aware of in advance. If you return your item to us and you have not notified us beforehand, a store credit will be offered.
http://unconditionalarchive.returnscenter.comReturning Your Item Whether you require an exchange or credit, please enclose the packing slip that’s included with your order and ensure this is shipped with the items you wish to return.
There are certain situations where no or only partial refunds will granted (if applicable) and this includes:
Any item not in its original condition, is marked, dirty, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery, or has been worn or washed / dry cleaned.
Any item purchased from the Archive.
Refund Approvals Once your return is received and inspected, we will send you an email to notify you that we’ve received your return. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then it will be processed within 10 working days, and returned to your original payment method. Funds should be in your account within 5 working days. In the case of store credits, these will automatically be applied to a gift card and an email with details will be sent to you.
Late or missing refunds (if applicable) If you haven’t received your refund, or received a refund confirmation email (sent automatically), please contact us to confirm that your refund’s been actioned by emailing email@example.com.
Archive / Sale Items Please note that items purchased from the Archive or sale items in the current collection are non-refundable. These items are subject to significant price reductions and on this basis it is assumed that by purchasing, you are agreeing that the item cannot be returned or refunded under any circumstances.
Exchanges We only exchange items if they are NOT defective or damaged. If you wish to exchange an item for a different size (of the same item), then please email: firstname.lastname@example.org we will confirm stock availability. If the item is in stock then we will hold it for you until we’re in receipt of your original order. If the item is not in stock, then a credit will be applied to your account for use within 12 months.
Please follow the returns process and return any items using your preferred mail provider:
UNCONDITIONAL Ltd Parker House 5 Powerscroft Road Sidcup DA14 5DT UNITED KINGDOM
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, then a credit will be applied to the senders shop account for use at a later date. Gift certificates and store credits are only valid for 12 months from the date of issue.
Returns Shipping To return your product, you should mail your product to:
UNCONDITIONAL LTD Parker House 5 Powerscroft Road Sidcup DA14 5DT UNITED KINGDOM
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Returns within the UK
Notify us of your return
Pack up the items to be returned, enclosing the packing slip.
Fix the enclosed address label to the front of the parcel.
Arrange shipping of your items, making sure you get/keep tracking information.
Royal Mail, DHL Parcel UK and DPD Local all offer reliable postage services.
Returns outside of the UK (if applicable)
Notify us of your return.
Pack up the items to be returned, enclosing the packing slip and any waybills or invoices for customs.
Fix the enclosed address label to the front of the parcel.
Arrange shipping of your items via your local DHL Global courier and quote account number 959092134 which will allow you to send your parcel using the Unconditional Import account. Make sure you get/keep any tracking information
Please note we do not offer postage paid returns at this time and are unable to cover shipping costs. Any shipment costs for International shipping via DHL will be deducted when refunds are issued.
Depending on where you live, the time it may take for your returned products to reach us and/or your exchanged products to reach you, may vary.
When shipping an item back, we recommend using a trackable shipping service and purchasing shipping insurance.
CLIMATE CHANGE COMMITMENT
We promise to only produce future seasons from ethical fabric sources or previous seasons material to aid in a more circular economy
We promiseto offset our personal & business emissions & vow to plant trees for every purchase online or in store. Click here to visit the OneTribe website and find out more.
Wepromise to only use recycled packaging for all our online sales with an eco friendly courier partner
We promise to work through our supply chain and develop new relationships to companies aligned to our new philosophy
We promise to create rental incentive on our show pieces with donations going to sustainable causes
Most of all, we promise to be kind. Kinder to ourselves, kinder to each other & kinder to our planet
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